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LDR:00312nac 2200109 001 49400
009 ubfixit050.016 Dimensions in Total Quality
100 $a 20141006u m u1rumy50 ba
101 0 $a rum
105 $a 000aa
106 $a r
200 0 $a Dimensions in Total Quality $f Blackwell Publishers
801 0 $a RO $b BJCT $c 20140930 $g unimarc

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Know Your Customer : New Approaches to Understanding Cust omer Value and Satisfaction / Robert B. Woodruff, Sarah Fisher Gardial .- [Oxford] : Blackwell Publishers, [1996]	Serial

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