BJCT |

LDR:00682nam# 2200217## 001 207088
009 ubfixit050.016 \The \\Complete Idiot's Guide to Customer Service
010 $a 0-02-861953-6 $d 200000 lei
100 $a 20141007u########m##u0rumy50######ba
101 $a eng
102 $a GB
200 $a The Complete Idiot's Guide to Customer Service $f by Ron Karr and Don Blohowiak $b *carte tipărită
210 $a [New York] $L s13851 $c Alpha Books $d [1997]
215 $a XXVI, 326 p. : il. $d 23 cm
225 $a The Complete Idiot's Guide <$! Alpha Books>
300 $a Index
327 $a carte_străină_2004
345 $b c2004/20
410 $0 33758 $f Alpha Books $t ‰NSB‰The ‰NSE‰Complete Idiot's Guide
606 $3 126839 $a Clienţi
675 $a 658.64
679 $d 65
700 $3 55667 $a Karr $b Ron
701 $3 11407 $a Blohowiak $b Donald W.
801 0 $a RO $b BJCT $c 20140930 $2 unimarc
852 $j 658/K 22